(Last updated on 27th November 2019)
Important Notice: Please let us know if you or your business is based in the EU. Due to the VAT implications of certain EU countries, and uncertainty of Brexit, we may not be able to provide our services to you. We apologise if this causes any inconvenience. We may review this term in the future.
The purpose of the information outlined in this "Terms Of Services" page is to clearly outline how we operate as a small web design agency, and what you can expect when hiring us for our services.
A) What does Fabrizio Van Marciano offer?
C) Project Management.
D) Fees, Deposits, Payments, And Deadlines.
E) Pricing Structure.
F) Availability & Turnaround Time.
H) None-payment & Outstanding Invoices.
I/we offer bespoke WordPress website design and development, graphic design and logo creation, conversion optimization, and videography services.
Our services are available to the UK, Canary Islands, and worldwide customers. Unfortunately, at this time, we do not provide the services above to all customers based in EU countries due to the VAT implications and uncertainty of Brexit. Please let us know which country you are in when inquiring about our services.
Communication is the most important factor for us to be able to provide a great service to you.
When you fill out and submit an inquiry form, we will usually respond within 24 hours to arrange a Strategy Meeting to take place via Skype Video Call, or if you prefer, to communicate via email. You can select your preferred method of communication in the inquiry form.
For Skype Video Calling, the first 30-minutes of your consultation with us is completely free. During that time, we will try and learn as much as we can about your business, your current website (if applicable), and your goals.
If we go over the 30-minutes allowance, our time is chargeable at our normal consultation rate ($30 per hour). We would recommend preparing your questions and discussion points in advance before our call takes place.
We work with clients from all over the world, and sometimes the time difference can cause a few issues with call scheduling. We are based in the UK (GMT time), and we will try our best to book a call that is at a convenient time for you and ourselves.
Occasionally, our workload will prevent us from having the available time to communicate via Skype or video calling. In such instances, we can communicate via email or by using the Slack Web/Mobile App.
We use monday.com to organize and manage our client projects. Once we're ready to move into the design phases, we will create a new project board and invite you as a guest to the board.
When you log in, you will be able to view the following information -
You will also be able to add your own updates/notes to each pulse within the phases of your project for us to review.
Payments can be processed in the following currencies -
Below you will find a list of the fees for each of the services we provide through this website.
After our initial strategy meeting video call, we will put together a GDD retainer quote and non-disclosure contract in PDF format, tailored to your needs for you to review. We can always discuss any parts of the contract via email before you sign it and return it to us.
Any quotes provided are estimates only. Any additional work required to complete your project is both negotiable and changeable.
If your design project falls under $5,000 (£4,000) we require full payment to be made before any work is scheduled or commenced. This can be sent with your signed design contract and non-disclosure agreement.
If your design project estimate is above $5,000, a 50% deposit is required with your signed design contract and non-disclosure agreement.
Here is a simple cost and time breakdown of structuring a GDD contract:
In an effort to retain our sanity, we usually do not work on any more than 3 client design projects at any one time.
If you have a deadline to meet in mind, please make sure you select this in the design submission form. Whilst we do take deadlines into consideration, our focus is on producing deliverables for you that will help to drive results and promote the growth of your business.
The turn around time for a launchpad website from start to finish depends greatly on the scope of work required for the project, however, we aim to have a website ready for launching and testing between 30 and 60 days from our initial strategy meeting. For larger projects, including eCommerce sites, this can take up to 90 days.
You can learn more on my Growth-Driven Design information page here.
Due to the nature of the services we provide, refunds are not available at any time.
We are here to help you any way we can, which is why we believe in good communication with our clients.
If, for any reason, you are unable to make a payment on your account, please let us know the reasons and we will provide a payment plan.
Please do not ignore invoices or communication from us regarding payments on your account. Once again, we're here to help you and wish for you to enjoy your experience working with us.
Please click here to read our full FAQ's.
If you have any questions related to any of the services we provide, please don't hesitate to get in touch with us via our contact page.
If you're looking for a modern, user-friendly, conversion-ready website, optimized for mobile, speed, and performance, then let's have a friendly chat about your ideas and goals.