(Last updated on 23rd May 2021)
Necessary: Please let us know if you or your business is in the EU. Due to the VAT implications of certain EU countries, we may or may not be able to provide our services to you. We apologize if this causes any inconvenience. We will review this term in the future.
The purpose of the information outlined in this "Terms Of Services" page is to clearly outline how we operate as a small web design agency and what you can expect when hiring us for our services.
A) What does Fabrizio Van Marciano offer?
C) Project Management.
D) Fees, Deposits, Payments, And Deadlines.
E) Pricing Structure.
F) Services Availability & Turnaround Time.
H) None-payment & Outstanding Invoices.
We offer bespoke WordPress website design and development, branding design and logo creation, conversion optimization, videography, and website consultancy services.
Our services are available to individuals and businesses in the UK, the Canary Islands, and worldwide. At this time, we cannot provide our services to customers based in EU countries due to the VAT implications. Please let us know which country you are in when inquiring about our services.
Due to the nature of our business, communication is critical. To provide the best services, we need to communicate with you using a variety of technology and methods.
When you fill out and submit an inquiry form, we will usually respond within 24 hours to arrange a Strategy Meeting to take place via Skype Video Call, or if you prefer, to communicate via email. You can select your preferred method of communication in the inquiry form.
For Skype or Microsoft Teams video communication, the first 30-minutes of your consultation is completely free. We will learn as much as we can about your business, your current website (if applicable), and your goals during that time.
If we go over the 30-minutes allowance, our time is chargeable at our regular consultation rate ($30 per hour). We recommend preparing your questions and discussion points in advance before our call takes place.
We work with clients from all over the world, and sometimes the different time zones can cause a few issues with call scheduling. We, as a business, are based in the UK (GMT). We will try our best to book a call that is at a convenient time for you.
Occasionally, our workload will prevent us from having the available time to communicate via Skype or video calling. In such instances, we can communicate via email or by using the Slack Web/Mobile App.
We use nTask to organize and manage our client projects. Once we're ready to move into the design phases, we will create a new project board and invite you as a guest to the board to view the progress of your project.
Payments can be processed in the following currencies -
Below you will find a list of the fees for each of the services we provide through this website.
After our initial strategy meeting video call, we will put together a GDD retainer quote and non-disclosure contract in PDF format, tailored to your needs for you to review. We can always discuss any parts of the agreement before you sign it and return it to us.
Any quotes provided are estimates only. Any additional work required to complete your project is both negotiable and changeable.
If your design project falls under $5,000 (£3,500), we require full payment before any work commences. You can send your payment along with your signed contract and non-disclosure agreement.
If your design project estimate is above $5,000, a 50% deposit with your signed contract and non-disclosure agreement is required.
Here is a simple cost and time breakdown of structuring a GDD contract:
In an effort to retain our sanity, we usually do not work on any more than 3 individual projects at any one time.
If you have a deadline to meet, please make sure you select this in the design submission form. While we do consider deadlines, our focus is on producing deliverables for you that will help drive results and promote the growth of your business.
The turnaround time for a launchpad website from start to finish depends greatly on the scope of work required for the project. However, we aim to have a website ready for launching and testing between 30 and 60 days from our initial strategy meeting. For larger projects, including eCommerce sites, this can take up to 90 days.
You can learn more on our Growth-Driven Design information page here.
Due to the nature of the services we provide, refunds are not available at any time.
We are here to help you any way we can, which is why we believe in having good communication with our customers.
If, for any reason, you are unable to make a payment on your account or pay the final deposit, please let us know, and we will provide a payment plan that's convenient for you.
Please do not ignore invoices or avoid communication from us regarding payments on your account. Again, we're here to help you and wish for you to enjoy your experience working with us.
Please click here to read our full FAQ's.
If you have any questions related to any of the services we provide, please don't hesitate to get in touch with us via our contact page.
If you're looking for a modern, user-friendly, conversion-ready website, optimized for mobile, speed, and performance, then let's have a friendly chat about your ideas and goals.