Terms Of Service

(Last updated on 16th May 2019)

Important Notice: I am currently not able to provide any of my digital and creative services to customers in EU countries (Outside the UK, excluding the Canary Islands) due to the VAT implications and uncertainty of Brexit. I apologise if this causes any inconvenience. I may review this term in the future.

The purpose of the information outlined in this "Terms Of Services" page is to clearly outline how I operate as a freelance web designer and front-end developer, and what you can expect when hiring me for my services.

Content -

A) What does Fabrizio Van Marciano offer?
B) Communication.
C) Project Management.
D) Fees, Deposits, Payments, And Deadlines.
E) Pricing Structure.
F) Availability & Turnaround Time.
G) Refunds.
H) FAQs.

A) What does Fabrizio Van Marciano offer?

I offer bespoke WordPress website design and development, graphic design and logo creation, conversion optimization, and videography services.

My services are available to the UK, Canary Islands, and worldwide customers. Unfortunately, at this time, I do not provide the services above to customers based in EU countries due to the VAT implications and uncertainty of Brexit.

A) Communication

When you fill out and submit an inquiry form, I will usually respond within 24 hours to arrange a Strategy Meeting to take place via Skype Video Call, or if you prefer, to communicate via email. You can select your preferred method of communication in the relevant inquiry form.

For Skype Video Calling, the first 30-minutes of your consultation with me is completely free. During that time, I will try and learn as much as I can about your business, your present website (if applicable), and your goals.

If we go over the 30-minutes allowance, my time is chargeable at my normal consultation rate ($30 per hour). I would recommend preparing your questions and discussion points in advance before our call takes place.

I work with clients from all over the world, and sometimes the time difference can cause a few issues with call scheduling. I'm based in the UK (London time), and I will try my best to book a call that is at a convenient time for both of us.

Occasionally, my workload will prevent me from having the available time to communicate via Skype or video calling. In such instances, we can communicate via email or by using the Slack Web/Mobile App.

B) Project Management

I use monday.com to organize and manage my client projects. Once we're ready to move into the design phases, I will create a new project board and invite you as a guest to the board.

When you log in, you will be able to view the following information -

  1. Project board progress
  2. Status of each pulse within the phases
  3. The due date for each pulse within the phases
  4. Time tracking/costs for each pulse, and more.

You will also be able to add your own updates to each pulse within the phases of your project for me to review later.

C) Fees, deposits, payments, and deadlines

Payments can be processed in the following currencies -

  1. USD
  2. GPB
  3. EURO (for customers based in the Canary Islands)

Below you will find a list of the fees for each of the services I provide through this website.

  • Skype Video Call Consultation - (First 30-minutes of initial contact is free) $30 USD per hour thereafter. (£22.00 GBP)
  • Growth-Driven Web Design - $80 USD per hour. (£60.00 GBP)
  • Graphic Design & Logo Design - $80 USD per hour. (£60.00 GBP)
  • Inbound Marketing/CRO Consultation - $TBA

After our initial strategy meeting video call, I will put together a GDD retainer quote and contract in PDF format, tailored to your needs for you to review. We can always discuss any parts of the contract via email before you sign it and return it to me.

A none-refundable deposit of 50% is required when you return the signed GDD contract to me.

D) Payment structure

I aim to provide you with an accurate GDD quote, so it is important for us to discuss in great detail what your requirements are. I would like to learn as much as I can about your business goals, website goals, website wish list, design vision, etc. beforehand.

Here is a simple cost and time breakdown of structuring a GDD contract:

  1. Meeting with the client for the first time to discuss the project. Free 30 minutes, and an additional 3 chargeable hours. ($90 total)
  2. Agreed 30 hours of strategizing (1 hour per day for 30 working days), and after, 120 hours for designing and developing the launchpad website (2 hours per day for 60 working days)  – $9,600 quote at $80 per hour.
  3. Deposit to be paid @ 50% of quote = $4,800
  4. The final amount to be paid when launchpad website goes live = $4,800
  5. *Continuous improvement stage begins after launch, with agreed 1 hour per working day for the duration of 6 months @ $80 per hour (20 hours per month) – $1,600 per month subscription ($9,600).
  6. The total cost for the GDD web design project – $19,200.

E) Availability and turn around time

In an effort to retain my sanity, I usually do not work on any more than 4 client design projects at any one time.

If you have a deadline in mind, please make sure you select this in the design submission form. Whilst I do take deadlines into consideration, my focus is on producing deliverables for you that will help to drive results and promote the growth of your business, rather than meeting deadlines.

The turn around time for a launchpad website from start to finish depends greatly on the scope of work required for the project, however, I aim to have a website ready for launching and testing between 30 and 60 days from our initial strategy meeting.

You can learn more on my Growth-Driven Design information page here.

F) Refunds

Due to the nature of the services I provide as a freelance web designer, refunds are not available at any time.

G) FAQ's

Please click here to read our full FAQ's.

If you have any questions related to any of the services I provide, please don't hesitate to get in touch with me via my contact page.

Fabrizio Van Marciano Web Design Services © 2019. A division of Van Marciano Media. All Rights Reserved.
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